MT
Michelle T

1 reviews | Active since Jun 2018

04 Jun 2018, 12:23

Vodacom Insurance

Our one phone was ****** due to a smash and grab. According to Vodacom Insurance they will not be paying out because there was another sim card in the contract phone. So in essence they are saying they are insuring the Sim and not your device. How many people don't they catch with this.

0
Replies (1)
Vodacom
Vodacom's reply04 Jun 2018, 13:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team