VODACOM INSURANCE

Vodacom is one of the most *********** companies I have ever dealt with.

My daughter gave her cellphone in on the 25th of February to be repaired by Vodacom. Since then, they had many excuses and one is that my daughter's sim card was not in the cellphone when the damage occurred. WHERE WOULD HER SIM CARD BE IN IF SHE HAVE NOT HAD ANOTHER PHONE TO USE!!!!!!!!!!!! BULL**** EXCUSES !!! It is apparently a common excuse as their other clients with the same story to tell. I have sent a mail to the Vodacom Ombudsman on the 16th of March, the only reply up to date is a generated response mail. Nothing else!!!!!!!!!! I have 5 different handsets with them and an enormous amount that go of my account every month and this is how customers are treated!!!!!!!! I BELIEVE IT IS TIME TO END MY CONTRACTS WITH THEM WHEN THE CURRENT ONES MATURE!!!!!!!!!! LET'S SEE IF ANYBODY FROM VODACOM HAS THE GUTS TO PHONE HER OR ME TO SORT THIS ISSUE OUT AS THAT IS ALSO NON EXISTING!!!!!!!!!! The staff of the Cresta Mall has put the phone down in my daughter's ear on several occasions... that is how you treat your clients apparently. THIS IS REALLY PAST PATHETIC !!!