vodacom insurance

So it took a complaint on Hello peter to get Vodacom's attention. I have requested all my telephone communications with them. i want to re listen to the sales call when i took out the insurance. Because i have been told that what i believed i was agreeing to is incorrect. i was told i would not receive the call recordings until vodacom had listened to them. (That doesnt sound Professional if they don't like what they hear they can probably say they lost them) well i'm still waiting vodacom. No one has got back to me in weeks. i'm not letting this go.