VODACOM INSURANCE!!!!

In 2015 my insured iphone 6 plus was replaced by Vodacom for a cracked screen, this is what follows: <br> <br> In January 2016*, the new phone was ******, I immediately sent the user of the phone to open a case at the police station which they refused to do without the ITC refference number which had already been requested from vodacom, 2 days later, he returns to vodashop to re-submit the forms and we then receive a message that the phone has been blacklisted but still no refference number. fast forward to end March, we are eventually able to obtain the itc refference number which had apparently been issued several times on the incorrect imei number, remember vodacom you replaced the phone, finally the claim is re-submitted this time with the case nuber as we finally have a case number and ITC reference now 4 months later you deny the claim saying that the insured sim card was not in the phone, the sim card was only in this phone except when vodacom had it for repairs and when vodacom replaced it in 2016, there also was a discreppency reggarding the dates, after having sent us from pillar to post for 4 months. And delaying the process for much to long.