PS
Petro S
1 reviews | Active since Nov 2020
08 Apr 2021, 10:43
Vodacom Insurance
After trying to contact Vodacom Insurance...telephone call and online chat.... Telephone Call after 7 min the phone call gets dropped Online Chat after about 3 min the chat session ends without anyone helping you. Email...various emails was send with my claim and no one comes back and tells you what is happening with your claim
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Replies (2)
Vodacom's replyOfficial
08 Apr 2021, 11:15Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Apr 2021, 11:15
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
PS
Petro S's updateReviewer Update
09 Apr 2021, 10:35Wow what a mess with this insurance. Firstly they said yes my claim has been approved. Then they phone me back and said they are still waiting for the quote. I told them the quote with all the documents was send to them since Tuesday and then every day after that, with no response from them. Then they said that it will take up to 24 hours for a reply to say if the quote has been approved. Guess what? They phoned me back today and told me again they are waiting for the assessment, again I told them it was send via email...the lady that I'm dealing with, not professional at all, you can hear that she has a crying baby with her....then she told me to please hold the line she is going to investigate...I'm writing this review while I'm on hold for her. At this moment I'm already on hold for 47 min. HOW WONDERFULL IS THAT? THIS IS A WAISTE OF TIME AND NOT EVEN TO MENTION THIS IS MY AIR TIME THAT IM USING
PS
Petro S's update09 Apr 2021, 10:35
Reviewer Update
Wow what a mess with this insurance. Firstly they said yes my claim has been approved. Then they phone me back and said they are still waiting for the quote. I told them the quote with all the documents was send to them since Tuesday and then every day after that, with no response from them. Then they said that it will take up to 24 hours for a reply to say if the quote has been approved. Guess what? They phoned me back today and told me again they are waiting for the assessment, again I told them it was send via email...the lady that I'm dealing with, not professional at all, you can hear that she has a crying baby with her....then she told me to please hold the line she is going to investigate...I'm writing this review while I'm on hold for her. At this moment I'm already on hold for 47 min. HOW WONDERFULL IS THAT? THIS IS A WAISTE OF TIME AND NOT EVEN TO MENTION THIS IS MY AIR TIME THAT IM USING