VODACOM INSURACE A NIGHTMARE

So i got a new contract phone in July with insurance than i decided on the 13.08.2018 to call and change the number on the policy, i spoke to Trevor Nkosi who sent me a cancelation and a new application form, and i asked him does the change take long and he said no, same day at 09:03am i sent back the forms as i wanted my phone to be insured on my ada number.

on the 22.08.2018 my phone gets liquid damage which i have been trying to put a claim online whoich couldnt go through so on the 28.08.2018 i call the insurance department requesting claim forms so i can email them to.

to my suprise my details where still not moved to the new number, Trevor asked me to email back the forms to his email "to speedup" process only to make things worse forme.

am currently phoneless with the call center putting me through one person to another i have prove that i sent these forms back yet vodacom cant help.

i cant go ada week without my phone please i need to get my phone fixed ASAP.