1 reviews | Active since Apr 2025
Vodacom - insult to injury
On the 31st of March Vodacom disconnected and deleted our numbers. The details of this are contained on my previous report. I spoke to their collections on a recorded phone call the same day and received instructions on what to pay and the restoration of our lines.
It is now 14 days later and still only ONE line is active.
the Billing has still not been rectified as on the 1st april i was billed for the remaining portion of each device contract - when i was told this would be rectified and revert to the monthly contract fees. No airtime or data was added when eventually the one line became active, ending in 2590.
I have sent in excess of 20 emails to the srm email address and received 4 replies only. I phone more than 5 times a day and every single person gives me a different story. The most amusing one is that I'm told ALL LINES are active when they clearly are not. I was told this on email and on calls, yet the one on email said "tried phoning and couldn't reach you" - yes cause the number is not connected, all of this i specified in my multiple emails.
Ending 9982 and 8447 are NOT connected. The other lines are not call receiving lines but also NOT active.
I have followed procedure and it's been escalated with reference nrs,only to be told that the reference nrs won't work - then what is the point?
What more should i do for someone to actually assist me ?
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
However still no other lines connected. it's been 15 days. same story different version every day.
I cannot believe that this is for real....... what the hell are we supposed to do ?
However still no other lines connected. it's been 15 days. same story different version every day.
I cannot believe that this is for real....... what the hell are we supposed to do ?
I spoke to Olivia yesterday morning and assured her these lines are not connected. I spoke to customer care after receiving this Vodacom private response and email to hear that when I phone *** and *** it tells me the numbers don’t exist.
I raised my complaint by saying stop telling me these lines are connected when they are not and stop insulting my intelligence. You’ve done NOTHING to help me. We’ve followed ALL the million steps with restarting etc and NOTHING has changed, I’ve emailed screenshots aswell.
If these lines are connected - please phone them, please tell me the last calls made and received o these lines ?
C’mon man…. *** ???!!!!! Oh and stop trying to phone me on the one temporary eSIM nr I had. Olivia has my reachable only connected Vodacom nr
I spoke to Olivia yesterday morning and assured her these lines are not connected. I spoke to customer care after receiving this Vodacom private response and email to hear that when I phone *** and *** it tells me the numbers don’t exist.
I raised my complaint by saying stop telling me these lines are connected when they are not and stop insulting my intelligence. You’ve done NOTHING to help me. We’ve followed ALL the million steps with restarting etc and NOTHING has changed, I’ve emailed screenshots aswell.
If these lines are connected - please phone them, please tell me the last calls made and received o these lines ?
C’mon man…. *** ???!!!!! Oh and stop trying to phone me on the one temporary eSIM nr I had. Olivia has my reachable only connected Vodacom nr