ML
MOLEBOGENG L

1 reviews | Active since Jul 2019

11 Jul 2019, 16:55

Vodacom Insuarnce broadday *******!!!!!!!!!!!!

I have been a loyal customer of Vodacom for God knows how many years using contracts. Everytime I took a new phone or upgrade I would ensure all the handset.

I have never claimed ever since. Just last month I was ****** and two of my many insured phones with Vodacom were amongst my valuable assets that I lost. Asked for the procedure on how to claim as this is my first time after more than 15 years of paying insurance. MY CLAIMS WERE DECLINED...… REASON I WAS USING DIFFERENT SIM IN THE HANDSET THAT I HAVE LOST..... THE SAME SIM THAT ARE ALSO UNDER INSURANCE.... NEVER THOUGHT A REPUTABLE COMPANY LIKE VODACOM CAN ***** ME AFTER TAKING MY INSURANCE MONEY FOR SO MANY YEARS!!!!!!!!!!!!!!!!!

0
Replies (2)
Vodacom
Vodacom's reply12 Jul 2019, 08:11
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
ML
MOLEBOGENG L's update15 Jul 2019, 13:39
Reviewer Update
I was advised to write an email to finrite regarding my query .I got an automatic response saying the will get back t me within two working hours. This was on Friday the 12th at 10: 51.
I am still waiting.