VODACOM INSUARANCE ****

DO NOT GET A CONTRACT WITH VODACOM!!!!! I REPEAT DO NOT GET A CONTRACT WITH VODACOM!!!!

On Sunday the 09th of march 2025 my phone got lost and I reported it missing and had it blacklisted with Vodacom on the 10th of march 2025 and began my claiming process, when i got to the store in bluff, Durban for assistance with the processes. I got assisted by a friendly consultant named Agassi and we came to realised that the insured device does not match with the one in question, bare in mind that i got into the contract with Vodacom for an iPhone 13 256GB blue in color on the 27th of November 2022 and i insured it immediately after getting it and my premium for the insurance was R300+ which covered me to the value of R20 000+. Now that i am claiming and upon realising that the device in question does not match and had to update my IMEI number, the value that i was covered for dropped my premiums did not drop and i ended up paying R352+ and now when phoning vodasure trying to understand why they dropped the value of what i was covered for the couple of consultants i spoke to are telling me that i am eligible for an IRD while i want a new phone because the value that i am covered for allows me to get the same phone or a betterment.. They are telling me that they can only be able to backdate the IMEI number of my phone on the cover but they cannnot backdate the value of my cover, because if you can be able to backdate one surely you can backdate the other one which is the value of what i am covered for, not it is a back and forth with vodacom cause the do not want to give me one i am covered for because the decided to insure a device of their own and which i did not even get with now now i am here not without a phone and i used that phone for work purposes not i cannot do anything as everything is on that phone

vodacom needs to do better with their customers and for the fact that i have been with vodacom for 10+ years and this is what i have to face when they have to do right by me and worse I have never missed any payments and i paid on time my instalments, now they are giving me more reasons to look for something else that will not give me the same problems as to what vodacom is giving me

I REPEAT, DO NOT GET A CONTRACT WITH VODACOM, THEY WILL **** YOU BECAUSE THEY ONLY LOOK OUT FOR THEMSELVES AND NOT THEIR CUSTOMERS