Vodacom Insuarance

Hi there i was ****** my phone doing uber last year , as it was insuared with vodacom . I submitted my claim for a new phone but it was declined because i uploaded the wrong case number but i did rectify that and presented them with correct case number and all documents they needed but still declined . Am so ****ed off with this insuarance for so many years paying for my Insuarance at the end i got nothing please help , how can fight this with Vodacom 😤