DS
Daud S

1 reviews | Active since Aug 2011

05 Aug 2021, 14:02

Vodacom installed screen protector poorly

I had such a rude experience when I visited Vodacom 4U (near entrance to Woodlands Boulevard) earlier this morning to have a new screen protector installed on my phone. Saleslady was extremely arrogant when she had finished installing protector for me, as I questioned the warping and bubbles underneath near earphone. She rudely told me bubbles and warping will settle in about twenty four hours and added that I can ask anyone else their opinion on the way she installed, she is a professional, she knows her job, etc etc. and when I went to ask a man near entrance to store, I could hear she was busy talking to her colleagues in her own language about me. Although I could not understand everything, I know she was talking about me and with me being so petty. Then, once I got home, I noticed the screen protector was not "professionally" installed, as sticker is covering lower left of the front camera. I really wonder if Vodacom will honor their agreement, as they mentioned to me that I can have screen protector replaced if I am not entirely satisfied with it after twenty four hours. So, I do want screen protection done again, as it is really not well installed with the warping near earphone and how it is partially covering my front facing camera. Yet I am not too keen to visit this branch of Vodacom again, especially with such a rude sales lady thinking she knows better than me.

0
Replies (3)
Vodacom
Vodacom's reply06 Aug 2021, 07:28
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply06 Aug 2021, 15:16
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query was escalated and the feedback received was that the store have assisted accordingly. Regards Consumer Website Team

Best regards,

DS
Daud S's update06 Aug 2021, 15:37
Reviewer Update
Good afternoon. You are most welcome and thank you for handling my complaint so well. Screen protector has been reinstalled and now fits perfectly. Thank you once more.