1 reviews | Active since Oct 2023
Vodacom Installation
Hi,
I paid to have my wifi installed on the 23rd of Feb 2023. I then received acknowledgment that the payment was received and someone would be in touch with me to arrange the installation. Later on that same Friday the 23rd I received a call from a guy asking if my address was in Zola Gauteng as they wanted to arrange for people to come out. I rep**** saying no I am in Cape Town Greenpoint Khayelitsha he then said he would change it on the system to make sure that someone from Cape Town comes. From the 23rd of Feb 2024 to date I have not had my installation and no one is calling to explain why my ticket has been opened I paid for a service that I have not received to date and highly doubt if I will get even this week and come next week it will almost be time to pay for another monthly subscription wow.
If my wifi is not installed this week and I must be charged a prorated amount from the amount I already paid. If this does not happen I want to cancel everything and get my money back than you very much.
You guys are not the only ones who offers wifi.
Very Unhappy Boniswa
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Firstly I would like to say that I am thankful to the gentleman who called me regarding my query. However, the installation did not happen regardless of your efforts.
I want to cancel the whole thing and get my money back.
I do not want to get calls trying to change my mind or anything like that.
I want to get an email advising that it has been cancelled and when will I be getting my money back.
Regards
Boniswa
Firstly I would like to say that I am thankful to the gentleman who called me regarding my query. However, the installation did not happen regardless of your efforts.
I want to cancel the whole thing and get my money back.
I do not want to get calls trying to change my mind or anything like that.
I want to get an email advising that it has been cancelled and when will I be getting my money back.
Regards
Boniswa
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our attempts to contact you was unsuccessful after numerous attempts. We are unable to confirm if your installation was completed successfully. Kindly let us know should you still require assistance, alternatively contact our fibre team on ***(free call from Vodacom sim) or email ***.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our attempts to contact you was unsuccessful after numerous attempts. We are unable to confirm if your installation was completed successfully. Kindly let us know should you still require assistance, alternatively contact our fibre team on ***(free call from Vodacom sim) or email ***.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
No installation was done and at this point, I don't want it to be done.
I have already sent my request to have this cancelled and get my money back.
I am honestly disappointed as I had expected better but anyway its okay now all I want is my refund that's all.
Regards
No installation was done and at this point, I don't want it to be done.
I have already sent my request to have this cancelled and get my money back.
I am honestly disappointed as I had expected better but anyway its okay now all I want is my refund that's all.
Regards