Vodacom insensitive to customer needs

Vodacom does not care about its customers. My fibre went down on 12 July and logged a call on the 13th of July. To date, no technician has come to repair the internet. I have been given an SR No. 210713 - 826820. Each time i call for follow up am told the issue has been escalated to Vumatel and beyond their control. Such a lame response from a service provider who takes money from my bank account every month