BZ
Bertus Z

1 reviews | Active since Jan 2013

13 Jun 2019, 13:05

Vodacom - Insensitive and insufficient.

My Dad passed away in October last year and through many efforts my Mother can still not get rid of this insensitive corporate giant's emails to make money from her 8 month dead husband. She has sent them a death certificate three times (she has had many other communications with them over email and phone) and the account is still open. I've recently talked to a friend that is in exactly the same situation. Vodacom - you are insensitive and insufficient in dealing with these delicate matters. I'm very happy I changed service providers a couple of years ago.

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Replies (1)
Vodacom
Vodacom's reply13 Jun 2019, 14:45
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team