vodacom Insaurnce issue !!!!

try to claim on the Samsung s8 phone and was declined due to our terms and condition policy which I understand.

My son lost his phone on 11 August 2022 in the East rand mall. I was at Shop to purchase I new cover for Hisense foon at took the sim card out to test the Phone. When he got at home and look for Samsung the next day to use it again He realize the phone is gone. He looked for days to find the phone he also got one the same day out of the hospital with a Stem cell transplant he was very weak and not load to be outside due transplant and got pick any bugs. You can see the attached documents We also did not show if the phone was still on Insaurne due upgrade. I phone Vodacom Yesterday to find out if it is still under insurance and they say yes. He was only a period of 10 days @ home before the next transplant happing again for cancer. He is currently busy with radiation treatment for cancer. We paid for services we expect services back. Please consider covering the phone. We paid and claim not a lot.

The circumstances were out of our control due to the transplant we lost almost our son due virus that he pick up. We are under a lot of stress and do not think about anything at the time.

Still today I have not found any documentation post or email regards the insurance that is covered and not We signed the documents at the lakeside mall when we upgrade.

Thank you