Vodacom Ins **********

2 years ago i have an ins claim for my Samsung S6, bought a S7, subsequently i upgraded my contract and took the Samsung A5 as a back up, that i used just when needed, but was sold ins on this devise, charged R100pm for over 20 months. I don't use it often, but do from time to time. End of Feb 2019 while busy with my next upgrade to a Note 9 i required to use my A5 again, but found that the phone only worked while in Wifi, i logged a request, Vodacom could not pick up my ins, and had to revert to proof this by sending my monthly invoice with the R100 deduction. Now they say if looking at the IMEI number that i did not use the S6 since 2017, and the more i tell them this is wrong the more i am just told that they have a usage policy, this is disgraceful to take once money but don't want to pay when there is a claim.