Vodacom Inneficiency and Unwillingness to Help

I have cancelled my contract on the 08-06-2015 for the following number *** Vodacom Ref: EC-0WHJ-2K7GC6 mail initially send to [Email Removed] which was never actioned on 31-07-2015. Now been a simple person i would assume if you send a mail to a company that is should be actioned or at least some form of dialogue should be entertained. Not with Vodacom with your series of automated response nothing happened I then get hold of Dimakatso whom has no idea of customer service spend weeks on end trying to verify whether mail was sent but proof was sent everytime that i sent the mail but she wants vodacom precious automated response reference this all over two weeks cause thats how long it takes for them to response sent reference number received then Dimikatso reply sent to wrong address cant do anything. Now Vodacom pray tell me is [Email Removed] not a valid address to which i got your precious reference number. I assuming its not cause i got no service from it and to that end neither any from Dimikatso email address either. I would love to publish the incredible conversations we have had between each other. Vodacom try see if you can knock my socks off