Vodacom Innefficiency Impacting Phone Delivery

3 weeks ago I requested an upgrade for my phone and asked for it to be delivered to my house - when the phone arrived it was the wrong phone - I didn't kick up a fuss. Mistakes happen. The courier returned the phone, we reversed the order and re-did it with the correct phone. Then I had to wait for a week as they were out of nano sims - also fine. I dont mind. Today, the courier arrives but refuses to deliver the phone because the passport number he received from Vodacom is different to my current passport number. I have had this 'new' passport for 3 years!!!! I have called the call centre, emailed and done everything possible from my end in the past to update this detail and it clearly hasn't happened for 3 years!! I even did my last upgrade 2 years ago using this passport number! Why am I being penalised for an inefficiency on Vodacoms part? I want my phone today - I have already been hugely inconvenienced for 3 weeks as my current phone is dying. During this time, I could have walked into MTN/Cell C, bought myself a new phone and walked out with one. I am livid at this level of inconvenience