RA
Rishaad A

1 reviews | Active since Jul 2014

12 May 2015, 11:38

Vodacom initiation fees

I activated my Vodacom contract today and was informed that an initiation fee will be deducted within 48 hours. I explained that I requested that all fees must be deducted on the 1st of each months. The account section refused to assist me and said the initiation must be deducted regardless of my initial instruction or financial circumstances. I logged a complaint at Vodacom customer care ref: S3-85W2V-VFPEH

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Replies (1)
Vodacom
Vodacom's reply12 May 2015, 13:32
Official
Hello Allier,

Thank you for making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team