Vodacom inhuman run by robotic systems

Finally got a call from vodacom but the gentleman could not help me coz he was told i had to fone them direct on customer care,did that nd still no help until i had to pay 5000 again to clear my account which i did nd i was told my lines will be open within 2 to 4 hours NOTHING had to call them again to reopen my lines which they did finally i really dont recommend vodacom to anybody its a waste of time their only intention is to make money nd thats it oh nd the system dont permit them to overide it so no thank you to vodacom as soon as my 6lines are expired im not going to wate my time with them until they show some sort of humanity toward people nd this lockdown