WE
Wilma E
1 reviews | Active since Jun 2015
24 Apr 2023, 21:43
Vodacom *****ing through debit orders
Hi
I have emailed, phoned, complained, but STILL the same issue. Numerous people promised to get back to me and resolve the issue, but as you can see still not resolved.
This contract was cancelled last year October !!!! And still you are processing debit orders???? Again on 1 March you took R79.99 from my account.
You sent an sms from your cancellations department confirming it is done and a credit due but.... again nothing has changed
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Replies (2)
Vodacom's replyOfficial
25 Apr 2023, 07:49 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Apr 2023, 07:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
WE
Wilma E's updateReviewer Update
25 Apr 2023, 15:19Still waiting.... 6 months and counting
WE
Wilma E's update25 Apr 2023, 15:19
Reviewer Update
Still waiting.... 6 months and counting