jJ
jenniellis J

1 reviews | Active since Oct 2016

07 Nov 2024, 10:50

Vodacom ******* *****ing our money after promises it would not happen again

Don't load recurring data on to pay as you go. They recycle your number and don"t contact you to tell. Take your money for months and then when you notice it, you battle to get any help to cancel the recurring data. For months now spend hours on the phone trying to stop it, get promissed it is stop but no its not again and again every month it goes through and every month spend hours trying to resolve. Phone customer care they cant help but pass it to back office which they cant contact expect loading a query so no contact with internal departments utter *******. Get told they will follow up with back office and no one phones you back as promised. Vodacom ******* *****ing our money and we just cant seem to stop this.

0
Replies (2)
Vodacom
Vodacom's reply07 Nov 2024, 14:05
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
jJ
jenniellis J's update15 Nov 2024, 17:10
Reviewer Update
I am still waiting for an explanation and resolution after being told some will follow up and call me but no one has and all I get when I phone is awaiting feedback nearly going 4 months and awaiting feedback. Promises no action, worst customer service ever