Vodacom *****ing my money.

This excuse of a cellular provider has been debiting my account for two months now, when someone had ****** my ID number and opened up an account with them. They are treating me as though i am the ******** and i have to go get paperwork with the SAPS completed. I have taken time out of my working day to get this done and send through to Vodacom. To date, they still have not done anything and this morning debited my account again. How does one get this sorted ad they dont seem to give a damn about this problem. They still cannot tell me how they got authorisation to debit my account. I am now paying for debit orders to be stopped and reversed! Is this fair Vodacom?????? Bunch of *******. You better sort this out NOW!