LS
Lucille S
1 reviews | Active since Nov 2011
08 Feb 2025, 09:02
Vodacom *****ing money
Vodacom did not get any permission to extend any contracts verbally or in writing and they refuse to cancel the contracts is this legal???? The handset attached is paid in full 5 months ago but they still asking me for the package. These people are *********
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Replies (4)
Vodacom's replyOfficial
09 Feb 2025, 10:20Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Feb 2025, 10:20
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
LS
Lucille S's updateReviewer Update
11 Feb 2025, 12:41*** (area code +27)
LS
Lucille S's update11 Feb 2025, 12:41
Reviewer Update
*** (area code +27)
LS
Lucille S's updateReviewer Update
12 Feb 2025, 17:10I received and email from your SRM team EC-215S-1I4KCI
I told them in the email that I have been sending them emails since last year this is what she wrote
When contract completes its full term, the instruction to cancel should come from the account holder.
> A cancellation request should be submitted by dialing *** and allowing a calendar month's notice.
> Should no request be made, the contract runs on a month-to-month basis until such time, cancellation or upgrade is requested.
> Billing will continue for the price plan/package as you will receive your monthly allocation. ie. Min, data, SMS or airtime.
We trust this information is sufficient and if you still require a call, please advise.
This is the email I have been sending them over and over
Morning
O76........This contract needs to be canceled. I never extended the package after the handset was paid. This number must be freed so I can use it as I please.
The accessory *** attached to this contact needs to be cancelled it was supposed to be attached to O76.....
27662......... This data plan must be cancelled. It was the tablet which was paid for. Cancel the contract. This number must also be freed fore to use as I please
277605........... this one is the only one with a contract plan and I will pay this monthly
I want these accounts sorted before any payments are made.
I never gave you permission to extend any contracts in writing or verbally.
After this is sorted I will pay the correct invoice.
Only when I reported you on hellopeter did you respond. I am not happy your email as you blatently ignore my emails and requests. I also have True Caller on my phone it blocks spam I have noted that the call is blocked
I did call back and I was told by the consultant that I must pay the account and then only will they help me to cancel the contracts and reinstate my account.
I do not have any correspondence from myself to you to extend my contracts or to renew my contracts. I want this sorted.
I told them in the email that I have been sending them emails since last year this is what she wrote
When contract completes its full term, the instruction to cancel should come from the account holder.
> A cancellation request should be submitted by dialing *** and allowing a calendar month's notice.
> Should no request be made, the contract runs on a month-to-month basis until such time, cancellation or upgrade is requested.
> Billing will continue for the price plan/package as you will receive your monthly allocation. ie. Min, data, SMS or airtime.
We trust this information is sufficient and if you still require a call, please advise.
This is the email I have been sending them over and over
Morning
O76........This contract needs to be canceled. I never extended the package after the handset was paid. This number must be freed so I can use it as I please.
The accessory *** attached to this contact needs to be cancelled it was supposed to be attached to O76.....
27662......... This data plan must be cancelled. It was the tablet which was paid for. Cancel the contract. This number must also be freed fore to use as I please
277605........... this one is the only one with a contract plan and I will pay this monthly
I want these accounts sorted before any payments are made.
I never gave you permission to extend any contracts in writing or verbally.
After this is sorted I will pay the correct invoice.
Only when I reported you on hellopeter did you respond. I am not happy your email as you blatently ignore my emails and requests. I also have True Caller on my phone it blocks spam I have noted that the call is blocked
I did call back and I was told by the consultant that I must pay the account and then only will they help me to cancel the contracts and reinstate my account.
I do not have any correspondence from myself to you to extend my contracts or to renew my contracts. I want this sorted.
LS
Lucille S's update12 Feb 2025, 17:10
Reviewer Update
I received and email from your SRM team EC-215S-1I4KCI
I told them in the email that I have been sending them emails since last year this is what she wrote
When contract completes its full term, the instruction to cancel should come from the account holder.
> A cancellation request should be submitted by dialing *** and allowing a calendar month's notice.
> Should no request be made, the contract runs on a month-to-month basis until such time, cancellation or upgrade is requested.
> Billing will continue for the price plan/package as you will receive your monthly allocation. ie. Min, data, SMS or airtime.
We trust this information is sufficient and if you still require a call, please advise.
This is the email I have been sending them over and over
Morning
O76........This contract needs to be canceled. I never extended the package after the handset was paid. This number must be freed so I can use it as I please.
The accessory *** attached to this contact needs to be cancelled it was supposed to be attached to O76.....
27662......... This data plan must be cancelled. It was the tablet which was paid for. Cancel the contract. This number must also be freed fore to use as I please
277605........... this one is the only one with a contract plan and I will pay this monthly
I want these accounts sorted before any payments are made.
I never gave you permission to extend any contracts in writing or verbally.
After this is sorted I will pay the correct invoice.
Only when I reported you on hellopeter did you respond. I am not happy your email as you blatently ignore my emails and requests. I also have True Caller on my phone it blocks spam I have noted that the call is blocked
I did call back and I was told by the consultant that I must pay the account and then only will they help me to cancel the contracts and reinstate my account.
I do not have any correspondence from myself to you to extend my contracts or to renew my contracts. I want this sorted.
I told them in the email that I have been sending them emails since last year this is what she wrote
When contract completes its full term, the instruction to cancel should come from the account holder.
> A cancellation request should be submitted by dialing *** and allowing a calendar month's notice.
> Should no request be made, the contract runs on a month-to-month basis until such time, cancellation or upgrade is requested.
> Billing will continue for the price plan/package as you will receive your monthly allocation. ie. Min, data, SMS or airtime.
We trust this information is sufficient and if you still require a call, please advise.
This is the email I have been sending them over and over
Morning
O76........This contract needs to be canceled. I never extended the package after the handset was paid. This number must be freed so I can use it as I please.
The accessory *** attached to this contact needs to be cancelled it was supposed to be attached to O76.....
27662......... This data plan must be cancelled. It was the tablet which was paid for. Cancel the contract. This number must also be freed fore to use as I please
277605........... this one is the only one with a contract plan and I will pay this monthly
I want these accounts sorted before any payments are made.
I never gave you permission to extend any contracts in writing or verbally.
After this is sorted I will pay the correct invoice.
Only when I reported you on hellopeter did you respond. I am not happy your email as you blatently ignore my emails and requests. I also have True Caller on my phone it blocks spam I have noted that the call is blocked
I did call back and I was told by the consultant that I must pay the account and then only will they help me to cancel the contracts and reinstate my account.
I do not have any correspondence from myself to you to extend my contracts or to renew my contracts. I want this sorted.
LS
Lucille S's updateReviewer Update
03 Mar 2025, 14:18I was told on the 26 February 2025 to pay the area amount of R680.00 and the contracts will be cancelled. That is 3 days ago, called again and now my arrears ais R1170.63 and I need to pay this amount before they cancel the contracts are all expired except for one. WHY CANI NOT CANCEL THESE CONTRACTS?????? There is always some obstacle of arrears to be paid and I even paid the R680 now its 1170.63 where is this going to end???? Must I just pay each month why are the people so *********** that they will not allow a client to cancel their contracts. ITS A LIVING NIGHTMARE
LS
Lucille S's update03 Mar 2025, 14:18
Reviewer Update
I was told on the 26 February 2025 to pay the area amount of R680.00 and the contracts will be cancelled. That is 3 days ago, called again and now my arrears ais R1170.63 and I need to pay this amount before they cancel the contracts are all expired except for one. WHY CANI NOT CANCEL THESE CONTRACTS?????? There is always some obstacle of arrears to be paid and I even paid the R680 now its 1170.63 where is this going to end???? Must I just pay each month why are the people so *********** that they will not allow a client to cancel their contracts. ITS A LIVING NIGHTMARE