TS
Tommy S

1 reviews | Active since Mar 2017

12 Mar 2017, 09:27

Vodacom - ****ing *********** Idiots - Please contact me

<p>Firstly My Question is: Would someone from Vodacom that is able to perform their duties please contact me?</p> <p> </p> <p>I have asked in February of 2016 to have the outstanding balance on a devise contract that i wanted to settle pre maturely, the amount was given to me and i paid this in full. There after i phone and they ensured me it was cancelled.</p> <p>In July and August there was money deducted from Vodacom from my account, i had thought it was one of my other accounts. Only to find that the next month a person phones me up to ask why my account is in arrears. I asked the person what the account was and they gave me the details of the one i cancelled in Feb 2016. They then put me through to all sorts of department to department to department. I then thought that i sorted it all out. And it was explained to me that the money was credited to my account and the monthly charge was simply taken of from this monies. As the persons that assisted me never put the cancelation forward. I then asked what will happen with the money that was taken via debit order in July and August? they said that Vodacom should pay this back to me.</p> <p> </p> <p>Till this day i have only received legal threats and demands, after 8 phone calls the is still no ****ing idiot that can assist me.</p> <p> </p> <p>You guys have blacklisted me for something that i was not liable for WHY???????????</p> <p> </p> <p>I received a call again in March of 2017 from you legal company explaining that i need to pay! I have now explained to them also my story and the best that they can come up with is "Sorry sir, you need to take this up with Vodacom".</p> <p> </p> <p>So Once again, may i ask that someone at Vodacom Please contact me in order for me to get the money back that was ****** from me . I also need my dignity and financial future back(black list to be withdrawn)</p> <p> </p> <p>If there is such a person that thinks he /she would be able to assist.</p> <p> </p> <p>Kind regards</p> <p>Tommy Strydom</p>

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Replies (4)
Vodacom
Vodacom's reply12 Mar 2017, 10:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

TS
Tommy S's update12 Mar 2017, 11:54
Reviewer Update

Business has not responded as per the outer box...... only a consultant will contact you.... Why VODACOM???????? WHY?????????

Vodacom
Vodacom's reply13 Mar 2017, 12:40
Official

Dear Customer

We apologise for the inconvenience caused in this regard.

Please note that we have escalated your query to the Legal Collections Department. Your reference number is EC-0CIH-21WT1W and you will be contacted with feedback within three working days.

Regards

Roderique Lategan

TS
Tommy S's update17 Mar 2017, 13:59
Reviewer Update

May someone please get into contact with me, you promised 3 working days. It has been 4 days.