CM
CHARMAINE M

1 reviews | Active since Aug 2018

28 Jan 2025, 13:26

VODACOM *****ING FROM MY DAUGHTERS BANK ACCOUNT WITHOUT PERMISSION

After NUMEROUS COMPLAINTS AND ATTEMPTS TO STOP VODACOM FROM *******LY ACSESSING MY DAUGHTERS BANK ACCOUNT AFTER SHE PAID UP HER ACCOUNTS AND AFTER THEY OWED HER MONEY BACK WHICH THEY CREDITED AND THEN DEBITED STAIGHT AWAY. SHE STOPPED THEM FROM ACSESSING HER BANK ACCOUNT AND NOW THEY ARE THREATENING HER TO PAY THEM FOR SOMETHING SHE PAID UP AND CANCELLED. I WENT TO THE VODACOM SHOP IN THE EAST RAND MALL SEVERAL TIMES ABOUT THIS . MY DAUGHTER IMMEGRATED TO BELGIUM 3 YEARS AGO AND STILL THEY ARE *****ING FROM HER BANK ACCOUNT. THEY CANNOT EVEN TELL ME WHAT IT IS THAT SHE OWS MONEY ON . WE ARE LEFT WITH NO CHOICE BUT TO SEEK LEGAL ADVICE AND ACTION AND CLAIM BACK FROM THEM.

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Replies (1)
Vodacom
Vodacom's reply28 Jan 2025, 13:56
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team