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edith L

1 reviews | Active since Apr 2017

25 Jan 2024, 06:38

Vodacom *****ing from me. And not taking accountability.

I am so frustrated, canceled my contract with Vodacom October 2023, To date they still debit my account. In store they say I do not have any contract with them, called ***, They say my number is invalid yet they still debit my account. On top of that, when I load airtime on that same simcard, it gets chowef before i can even use it. And I don't understand why would the law agree to cellphone networks to subscribe us with contents we know nothing about and never agreed to. This is self seriously not fair. Shuu, i need help imaging losing an opportunity because of R100 debit order.

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Replies (1)
Vodacom
Vodacom's reply25 Jan 2024, 07:22
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team