eL
edith L
1 reviews | Active since Apr 2017
25 Jan 2024, 06:38
Vodacom *****ing from me. And not taking accountability.
I am so frustrated, canceled my contract with Vodacom October 2023, To date they still debit my account. In store they say I do not have any contract with them, called ***, They say my number is invalid yet they still debit my account. On top of that, when I load airtime on that same simcard, it gets chowef before i can even use it. And I don't understand why would the law agree to cellphone networks to subscribe us with contents we know nothing about and never agreed to. This is self seriously not fair. Shuu, i need help imaging losing an opportunity because of R100 debit order.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
25 Jan 2024, 07:22Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply25 Jan 2024, 07:22
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
