RL
Ryan L
1 reviews | Active since Feb 2016
15 Oct 2024, 10:54
Vodacom *****ing data from customers
I am not usually prone to violence but I feel like taking a baseball bat to Vodacom! I negotiated an upgrade with them only to find out months later that they have been allocating only half of the data promised me!! They reduced my data and allocated a portion of it to nightowl without disclosing that to me! Now, when I try resolve it I have to be an olympian hurdle jumper! Grrr vodacom you'll get whats coming to you!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
15 Oct 2024, 12:00Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Oct 2024, 12:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
23 Oct 2024, 08:36Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion with the Agent Jennifer Maphumulo on 2024/10/21 at13:45:28, the feedback has been provided which is as follows:
You were upgraded to RED 2.6GB 200min TopUp Plan meaning 2.6gig day +2.6gig night and 2gig promo therefore you are receiving 4.6gig day + 2.6gig night
As per discussion with the Agent, you have advised you will not upgrade now, and you will remain on the current package.
Regards Vodacom Consumer Website Team
You were upgraded to RED 2.6GB 200min TopUp Plan meaning 2.6gig day +2.6gig night and 2gig promo therefore you are receiving 4.6gig day + 2.6gig night
As per discussion with the Agent, you have advised you will not upgrade now, and you will remain on the current package.
Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Oct 2024, 08:36
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion with the Agent Jennifer Maphumulo on 2024/10/21 at13:45:28, the feedback has been provided which is as follows:
You were upgraded to RED 2.6GB 200min TopUp Plan meaning 2.6gig day +2.6gig night and 2gig promo therefore you are receiving 4.6gig day + 2.6gig night
As per discussion with the Agent, you have advised you will not upgrade now, and you will remain on the current package.
Regards Vodacom Consumer Website Team
You were upgraded to RED 2.6GB 200min TopUp Plan meaning 2.6gig day +2.6gig night and 2gig promo therefore you are receiving 4.6gig day + 2.6gig night
As per discussion with the Agent, you have advised you will not upgrade now, and you will remain on the current package.
Regards Vodacom Consumer Website Team
Best regards,