Vodacom ******ing customers for petrol money

2 sales ladies from Real Promotions caught me in my garden on the 23rd June 25, and sold me on Vodacom fibre, as they are running a special on fibre connection giving the user 1 free month and at a rate that undercuts rain by R 200 so it was a no brainer. I signed up and eagerly awaited the arrival of the box.

I got a call from 2 different technicians the very next day confirming installation and I was impressed with the service, up until the 27th June when the technician who came past told me that the cables running outside the property weren't done properly so my internet was not working.

I got a message from the vodacom technician the next day the 29th who then told me if I want my internet fixed I should send him petrol money to come do maintenance, furthermore the manager of real promotions phoned me days later to tell me she is sorry she didn't get back to me or return my calls but unfortunately she was too busy.

I phoned vodacom atleast 4 times and I escalated the problem to the fibre division and I was told it would be fixed the very next Monday as it was Friday when I spoke to them

Monday I get a phone call from Vodacom asking me what my thoughts are on the situation with the fibre??? To which I rep****, I thought we agreed a technician would be here on Monday to fix it, the call dropped and no one phoned me back.

Today is the 19th July 2025 and I have still not heard a thing from Vodacom so since this service was and is still so pathetic, I will be cancelling my fibre contract and staying with Rain.

Unbelievable service and terrible staff