PN
Patience N
1 reviews | Active since Mar 2015
15 Dec 2023, 10:07
Vodacom *****ing airtime
I recharged with R20 on the 13/12/2023 made 2 calls to a landline number (011 area code). First call lasted 2mins 9 sec, second one 50sec. Then I recharged on the 14/12/2023 with R12 I made 2 calls. First call was to a Vodacom number which lasted 0min and the next call was to Mtn number which lasted 1min 2sec. Now I'm trying to call I don't have airtime, when I called the call centre a Robot called Tibo took my call with no help at all. Vodacom please reimburse me my airtime this has been happening a lot . It more than R20 airtime that you stole from me
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Vodacom's replyOfficial
15 Dec 2023, 13:11Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, our records indicate that the airtime was used for out of bundle data usage. As discussed, kindly ensure that your mobile data is switched off when connecting to the Wi-Fi. We loaded R28 airtime on your cellphone number as a gesture. Please dial *135# to activate the out of bundle limit lock on your device.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, our records indicate that the airtime was used for out of bundle data usage. As discussed, kindly ensure that your mobile data is switched off when connecting to the Wi-Fi. We loaded R28 airtime on your cellphone number as a gesture. Please dial *135# to activate the out of bundle limit lock on your device.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Dec 2023, 13:11
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, our records indicate that the airtime was used for out of bundle data usage. As discussed, kindly ensure that your mobile data is switched off when connecting to the Wi-Fi. We loaded R28 airtime on your cellphone number as a gesture. Please dial *135# to activate the out of bundle limit lock on your device.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, our records indicate that the airtime was used for out of bundle data usage. As discussed, kindly ensure that your mobile data is switched off when connecting to the Wi-Fi. We loaded R28 airtime on your cellphone number as a gesture. Please dial *135# to activate the out of bundle limit lock on your device.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,