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christelle D

1 reviews | Active since Jun 2014

12 Dec 2023, 03:02

Vodacom *****ing after cancellation of contract

If I could rate in minuses I would. I cancelled my contract 6 months ago as we immigrated and Vodacom is still debiting my account. I have not upgraded my phone hence I have no ‘balance’ to settle with them. I have sent emails, phoned over and over again. Effectively Vodacom is now *****ing my money. I do not know what to do anymore just for a simple cancellation to be processed. I will not advise anyone to ever deal with Vodacom as this is a life long contract you simply cannot get out of. I am so frustrated.

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Replies (1)
Vodacom
Vodacom's reply12 Dec 2023, 07:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team