MM
Morne M
1 reviews | Active since Jun 2020
24 Jun 2020, 10:46
Vodacom infrastructure contractors
Vodacom has contracted Maluleke Telecoms to lay fibre cables in my area January already. The contractor damaged my paving and simply say they can not find the bricks to fix my paving. I have tried numerous occasions to get responses to how and when my paving will be fixed with no luck. Vodacom should re-evaluate who they use to install their infrastructure!
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Replies (3)
Vodacom's replyOfficial
24 Jun 2020, 10:54Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Jun 2020, 10:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
MM
Morne M's updateReviewer Update
29 Jun 2020, 14:07I am still awaiting a call from someone who can assist. Dean from customer service has phoned me 25 Jun, informing me he would get the appropriate person to contact me!!!
MM
Morne M's update29 Jun 2020, 14:07
Reviewer Update
I am still awaiting a call from someone who can assist. Dean from customer service has phoned me 25 Jun, informing me he would get the appropriate person to contact me!!!
Vodacom's replyOfficial
14 Jul 2020, 12:33Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply14 Jul 2020, 12:33
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,