VODACOM INEPTITUDE AND EFFICIENCY

I tried calling vodacom customer care all day and all I got was a message telling me to call back as they are experiencing high call volumes AFTER I pressed the self help option buttons to direct my call. There is no direction for the query I made. This afternoon I got through to an agent and after trying to just get through to an operator regardless of the direction of the query I manages to secure an agent. The agent asked for verifying questions - no less than five - of which two were 'What is you latest air time balance ?' and ' When was the last time you recharged and how much was it ? ' I don't knoe this information off hand as one tends to use data most of the time these days, given apps like Whatsapp and automated recharge. Further I tried to explain that it is impossible to check my latest balance as I was on the call with her. She said if the call cuts, she would call back. What does the agent not understand about not being able to make two calls concurrently on the touch pad ? The original query was to cancel my Showmax subscription. I am still awaiting the call back from the agent. Vodacom is the only provider I am aware of which makes it this difficult to cancel a subscription the likes of Netflix which is as simple as pressing the Unsubscribe/ Cancel button on the webpage.