Vodacom ineptitude
<p>Having been informed that I am due for an upgrade on the 14 th March 2017 I did the usual and went to the Vodacom online store only to be informed that this numaber was not eligible for an upgrade. An sms was sent informing me that an upgrade is only due on the 14th March 2017.</p> <p>It is now the 18th March 2017 and I have once again been informed that I am not eligible along with the sms telling me that in fact I am only for an upgrade on the 14th March 2017.......this has been adaily exercise with the same results.</p> <p>I posted on FB and was contacted by the social media team for more information which I duly sent and have heard nothing since. The call me offer that is on the Vodacom site was also a total waste of time as no one has bothered to contact me to resolve the issue.</p> <p>An email to the CEO is on its way but I hold little hope that even that will help as previously his PA rep**** after which it took three months to resolve the issue anyway.</p> <p>It appears that this "go to hell customer" attitude is the management style.</p> <p>I shall keep you posted.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Now the 22nd March and still being told that I am not eligble for an unpgrade and that it is only due on the 14th March 2017. All correspondence to the CEO and downwards has been to no avail so what to do next.....any suggestions?
Now the 22nd March and still being told that I am not eligble for an unpgrade and that it is only due on the 14th March 2017. All correspondence to the CEO and downwards has been to no avail so what to do next.....any suggestions?
As per telephonic discussion,feedback provided.
Regards
FM
As per telephonic discussion,feedback provided.
Regards
FM
Fascinating.....contacted and the suggestion made that I phone business for an upgrade as my account is business hence the ineligle online upgrad (upgraded online previously I might add).......so I tried to register for business online and lo and behold I am told that : Use a valid Vodacom Business account number....so go figure.....I am neither private nor business it seems......frustration reigns
Fascinating.....contacted and the suggestion made that I phone business for an upgrade as my account is business hence the ineligle online upgrad (upgraded online previously I might add).......so I tried to register for business online and lo and behold I am told that : Use a valid Vodacom Business account number....so go figure.....I am neither private nor business it seems......frustration reigns
Having tried every avenue to resolve the issue I now await the 14th March 2017 with anticiaption. All in all it has been a pointless fruitless exercise so perhaps it is time to just accept that business at this size just does not care for the customer. The same customer that pays the salaries of all involved.....arrg
Having tried every avenue to resolve the issue I now await the 14th March 2017 with anticiaption. All in all it has been a pointless fruitless exercise so perhaps it is time to just accept that business at this size just does not care for the customer. The same customer that pays the salaries of all involved.....arrg
Today is the 3rd April 2017 and I eagerly await an upgrade on the 14th March 2017 as currently I am told that I am ineligible for an upgrade.....ain't Vodacom great?
Today is the 3rd April 2017 and I eagerly await an upgrade on the 14th March 2017 as currently I am told that I am ineligible for an upgrade.....ain't Vodacom great?
On going saga....tried chatting online to an assitant who said he can help with an upgrade but then told me that it is a business account and gave me a number to dial. Tried numerous times but only heard a voices on the line and then the call was disconected.
Then I tried to register on the website using the business name only to be told that it is NOT a business account number.......and so the farce continues endlessly......even tried a Vodacom shop which convinced me that I was invisible and stayed that way until I walked out.....how does one actually conduct any busainess with Vodacom?
On going saga....tried chatting online to an assitant who said he can help with an upgrade but then told me that it is a business account and gave me a number to dial. Tried numerous times but only heard a voices on the line and then the call was disconected.
Then I tried to register on the website using the business name only to be told that it is NOT a business account number.......and so the farce continues endlessly......even tried a Vodacom shop which convinced me that I was invisible and stayed that way until I walked out.....how does one actually conduct any busainess with Vodacom?
And on and on it goes.....just been informed that I qualify for an upgrade on the 14th March 2017......again.....cannot wait as it is now only the 6th April 2017.....wow what service
And on and on it goes.....just been informed that I qualify for an upgrade on the 14th March 2017......again.....cannot wait as it is now only the 6th April 2017.....wow what service
Katie from Business section assited me this morning quickly and efficiently. Many thanks Katie
Katie from Business section assited me this morning quickly and efficiently. Many thanks Katie