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DHANESHREE R

1 reviews | Active since Aug 2014

05 May 2022, 08:08

VODACOM - INEFFICIENT

Absolutely shocking service, and I have been a customer for over 23 years. I upgraded to a combo package in Nov 2021. I didn't take comprehensive insurance but took insurance for accidental damage. Vodacom took it upon themselves to bill me for comprehensive insurance and accidental damage as well since Jan 2022. I have made so many phone calls and emailed so many times to correct. Their team leaders and complaints department are just as inefficient as most staff. The complaints department does not even respond with a resolution and I submitted my complaint about 3 times already. Although Vodacom is debiting me for comprehensive insurance they don't even have the device details noted.

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Replies (2)
Vodacom
Vodacom's reply05 May 2022, 08:37
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply10 May 2022, 13:28
Official
Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.  Please be advised that we have escalated your query to Finrite Team. Based on the feedback provided the team has confirmed they made contact with you and busy assisting with your query. 

Regards  Consumer Website Team 

Best regards,