JD
Judy D

1 reviews | Active since Dec 2015

17 Jul 2020, 15:16

Vodacom inefficiency or theft?

When I left SA Vodacom offered me a service allowing you to keep your SA number but use it as a pay as you go number. This seemed get for visits back. We I arrived back in SA 3 months later the number had been cancelled. (2016) It no longer exists. I am still paying R76 per month. I have spent many hours in Vodacom stores and on the phone from the UK. Everyone says they can see I have no account with Vodacom but still I pay. I tried cancelling the DO but once this reached the bank’s limit of R200 the whole amount was paid again. Anyone leaving SA do not use this Vodacom service.

0
Replies (2)
Vodacom
Vodacom's reply17 Jul 2020, 15:49
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply20 Jul 2020, 16:47
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have responded via email.
 Regards Consumer Website Team

Best regards,