Vodacom inefficiency, incompetence and ********* service

Unfortunately I have little good to say about Vodacom at this time. After being a client of Vodacom for the last 15 years (or more) without issue, 2018 has started off horribly.

1. I changed my subscription and Vodacom removed 1200 minutes, +800 SMSes and 1 GB of data from my account. This was due to the staff in the Vodacom shops not being trained and not knowing their products. For this, Vodacom refunded me R100 airtime and 500 MB of data - not a fair trade in my opinion.

2. I cancelled my Vodacom handset insurance middle of January 2018 and received SMS confirmation that is was cancelled with immediate effect. I was still charged for the insurance for the whole month and not a pro rata amount. In addition to that, Vodacom is still charging me the full amount for the cancelled insurance for February as well!

When contacting Vodacom via their Facebook page (where I posted this exact complaint) m, I received a generic response stating that I should contact Cellsure to have my insurance cancelled - as stated in my complaint on point 2, the insurance IS cancelled!

This level of service and efficiency is very disappointing and I would like to receive information of a suitable solution.

Kind regards, A Very Unhappy Client