1 reviews | Active since Apr 2012
VODACOM INEFFICIENCY
<p>After 10 odd calls over a 2 month period - still no joy from Vodacom re a cancelled number. Ref number 1-***27 26 The phone in dispute is ********** 344 - contract cancelled end of Nov to take effect on 31st Dec 2016. My daughter is on Pay as you Go - in New York - I am still being billed. NO ONE EVER GETS BACK TO ME - after continula requests.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
The reported incident has been reviewed and addressed.
Kindly refer to our detailed correspondence.
Best regards
Elroy
The reported incident has been reviewed and addressed.
Kindly refer to our detailed correspondence.
Best regards
Elroy
I have received no email in this regard - I have received my statement- no adjustments- a plus continual SMSs requesting payment for outstanding account on ********** 344.
Please could I have some form of clarification that this is resolved - with an updated statement asap, please?
I have received no email in this regard - I have received my statement- no adjustments- a plus continual SMSs requesting payment for outstanding account on ********** 344.
Please could I have some form of clarification that this is resolved - with an updated statement asap, please?