VODACOM INDURANCE

Vodacom insurance they don't want to replace my phone that was lost in August i forgot it on top of my car and drove off and now instead of giving the ITC number to do a affidavit im being sent from pillar to post,as I din't have any source of income my account was handed over then June i arranged with vodacom with them to deduct R5000 for 4 months the balance then was R2000.Then they deducted from July 25th,November i went back to Vodacom to explain im done paying the R2000 according to my calculations therefore i request to claim for my phone even though i did not have a source of income i was still managing to pay the insurance.They still sad i can not claim,come 25 November no deduction from Vodacom.I paid straight to Vodacom then i asked them because i came and told you guys im done paying the R2000 who was supposed to deduct from my account the company you handed my account didn't deduct and you failed as well who is suppossed to deduct i swapped R507.Even. today i cant claim ai cant cancel the insurance but funy enough when i joined they sad just go to Vodacom to claim if anything happens to my phone its more that a year ive been paying R115 of my account and in my statement it goes off as Vodacom.VODACOM YOU ARE ****MERS