HP
Heinrich P
1 reviews | Active since Feb 2022
18 Oct 2022, 15:49
Vodacom Indifference
Pathetic service lately - put in for an upgrade and have been following up since yesterday to just get confirmation of the order. (Samsung Z Fold 4)
In total I spoke to 7 people, being passed from pillar to post - but still no confirmation.
I've been with Vodacom since the early 00's and have never experienced such poor service. Previously I got confirmation by latest the next morning. I'm now told it may take up to 72 hours...wow.
I have two other contracts for upgrading - not so sure if Vodacom wants to do business? My take is that they have "overengineered" their internal & customer processes to such a degree that their focus is not on the customer anymore...
Come on Vodacom - you still have a chance to service the customer, just focus on the right things. Failing that you will be losing contracts quicker than you can count them.
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Replies (2)
Vodacom's replyOfficial
19 Oct 2022, 08:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Oct 2022, 08:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
25 Oct 2022, 10:34 Good day We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
We have escalated your upgrade order to our Online management team for further assistance. Kindly note ,as advised . Contact was made with you to confirm as to when you can expect delivery of the upgrade done. We also confirm that one of the upgraded contracts, device was delivered successfully. We apologize for the inconvenience and appreciate your patience. Vodacom Consumer Website Team
We have escalated your upgrade order to our Online management team for further assistance. Kindly note ,as advised . Contact was made with you to confirm as to when you can expect delivery of the upgrade done. We also confirm that one of the upgraded contracts, device was delivered successfully. We apologize for the inconvenience and appreciate your patience. Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Oct 2022, 10:34
Official
Good day We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
We have escalated your upgrade order to our Online management team for further assistance. Kindly note ,as advised . Contact was made with you to confirm as to when you can expect delivery of the upgrade done. We also confirm that one of the upgraded contracts, device was delivered successfully. We apologize for the inconvenience and appreciate your patience. Vodacom Consumer Website Team
We have escalated your upgrade order to our Online management team for further assistance. Kindly note ,as advised . Contact was made with you to confirm as to when you can expect delivery of the upgrade done. We also confirm that one of the upgraded contracts, device was delivered successfully. We apologize for the inconvenience and appreciate your patience. Vodacom Consumer Website Team
Best regards,