LB
Leanne B

1 reviews | Active since Nov 2019

25 Nov 2019, 08:48

Vodacom incredibly unreliable and inconsistent

So this is my 2nd review on Vodacom in a WEEK. During this WEEK Vodacom has been down 4 times. Sunday going into Monday 17, 18 Nov. 19 Nov the whole day, Saturday evening 23 Nov and once again woke up today 25 Nov to no network coverage. No calls can be made, no whatsapp, no data coverage, nothing. AGAIN. Please Vodacom, do not contact me, tell me your technicians are working on the problem and log a ticket, phone me once network is on for a little bit and close the ticket since network is on for a while. The problem with vodacom in INCONSISTENCY and UNRELIABILITY! Being offline 4 times in a 7 day week is completely UNACCEPTABLE!! I will definititely be moving my network to a more reliable competitor.

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Replies (1)
Vodacom
Vodacom's reply25 Nov 2019, 09:54
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team