HE
Heshaam E
1 reviews | Active since Apr 2019
29 Apr 2019, 11:05
Vodacom increasing rates without warning
After Signing a contract with useless company charging the most expensive rates in Africa the ******* from Vodacom decide to ***** more, they debit my account a extra R11 without any warning , My contract is a flexi airtime 220 they change it without notice to 230, phone the call center and they state this is company policy
Never open a Vodacom account I need to cancel my contract asap
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Replies (2)
Vodacom's replyOfficial
29 Apr 2019, 12:13 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Apr 2019, 12:13
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Apr 2019, 12:59 Dear Customer, Effective 1 April 2019, there were some changes to our contract pricing. This change was communicated with all customers and notification was included in the monthly billing as well as the press release dated 27 February 2019. Please see the following link for more information related to the pricing changes: https://www.vodacom.co.za/vodacom/terms/pricing-guide/ Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Apr 2019, 12:59
Official
Dear Customer, Effective 1 April 2019, there were some changes to our contract pricing. This change was communicated with all customers and notification was included in the monthly billing as well as the press release dated 27 February 2019. Please see the following link for more information related to the pricing changes: https://www.vodacom.co.za/vodacom/terms/pricing-guide/ Regards, Vodacom Consumer Website Team
Best regards,