1 reviews | Active since Oct 2013
Vodacom increasing contract prices without communicating
I have been on a contract for sometime - low end of the scale, never needed many minutes/data/texts.
I noticed over the last two months that the overall monthly fee without additional charges increased by R50 which was around 14% on top. I queried this and they informed me that they have increased the minutes/data/texts in the package meaning I need to pay more.
This wasn't communicated and definitely never requested. Now that they have broken the contract I have signed up for 2 years I wanted to downgrade but there is no option other than buying out the contract.
Surely this is against the consumer protection act?
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team