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Bjorn B

1 reviews | Active since Dec 2023

01 Dec 2023, 11:19

Vodacom increases costs by forcing unwanted higher value contracts without consent

I have been with Vodacom for decades, I never opposed the costs as I felt I received a quality connection. However recent increases have been done in such a way that I find absurd and should be ******* (if they are not?)! How can a business change a contract? to a higher contract and higher cost without consent?!? I receive more minutes however I do not need that!

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Replies (1)
Vodacom
Vodacom's reply01 Dec 2023, 14:15
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team