BB
Bjorn B
1 reviews | Active since Dec 2023
01 Dec 2023, 11:19
Vodacom increases costs by forcing unwanted higher value contracts without consent
I have been with Vodacom for decades, I never opposed the costs as I felt I received a quality connection. However recent increases have been done in such a way that I find absurd and should be ******* (if they are not?)! How can a business change a contract? to a higher contract and higher cost without consent?!? I receive more minutes however I do not need that!
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
01 Dec 2023, 14:15Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Dec 2023, 14:15
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
