RB
Reuel B

1 reviews | Active since Sept 2017

05 Apr 2023, 16:17

Vodacom increases contracts without consulting customer.

Vodacom increased my contract billing by R16 without consulting me. When I queried this the consulting stated that in the terms and conditions Vodacom has the right to amend the contract bundles and pricing at any stage and that I have agreed to this. The problem is that I took the contract telephonically and now feel like Vodacom are messing me around. I don't feel valued as a customer. I haven't had this issue on my previous contract.

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Replies (1)
Vodacom
Vodacom's reply06 Apr 2023, 07:46
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team