1 reviews | Active since May 2011
Vodacom increases contract fees
I purchased a Flexi 100 contract from Vodacom in November 2013. On the 27th March 2015 I received an sms advising me as follows.<br> <br> From 1 May 2015 your uChoose Flexi 100 subscription will increase from R99.00 to R110.00 per month. Your new price plan name is uChoose Flexi 110<br> <br> If one goes to [URL Removed] it clearly states \Terms and conditions remain unchanged".<br> <br> Now select uChoose where the new fees are shown. If one now clicks on FAQ and go to item 3.<br> <br> 3. Why are you increasing prices on existing contracts and not just new ones? Is it legal?<br> <br> Our terms and conditions do make provision for changes to existing contracts. Please refer to the section headed \""Charges payable by you and your payment obligations\"". <br> <br> If you now click on the terms and conditions link"
We are currently investigating this matter and will update you regarding this.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
We are currently investigating this matter and will update you regarding this.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
