LK
LEEANN K
1 reviews | Active since Apr 2012
10 May 2018, 08:56
Vodacom increases
Vodacom just increases my account with R47 because the plan changed. I calles them and ask them to remove this and they say they cant I am getting 250mb more. I dont want this. How can vodacom just increase a 24month contract without consent. The CPA clearly says you cannot charge anyone extra without their concent
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Replies (2)
Vodacom's replyOfficial
10 May 2018, 10:32Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 May 2018, 10:32
Official
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 May 2018, 13:49Dear Leeann
Kindly note that we have reviewed your query and sent feedback to the email address provided.
Kind Regards
Craig Julius
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 May 2018, 13:49
Official
Dear Leeann
Kindly note that we have reviewed your query and sent feedback to the email address provided.
Kind Regards
Craig Julius
Vodacom Consumer Website Team
Best regards,