TW
Tarryn W
1 reviews | Active since Sept 2015
01 Jul 2019, 09:50
Vodacom increased the debit order without my consent.
Vodacom increased the amount they debit on a monthly basis - and no one can tell me why the amount increased. I first reported the issue last year November. I have spoken to a number of operators, most of them promise to resolve the issue and to keep me updated, but guess what - they never get back to me.
Has anyone else experienced this with Vodacom? Please help - I am tempted to opt for legal advice because to my untrained legal mind, it is ******* to increase debit amounts without proper consent.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
02 Jul 2019, 08:25Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Jul 2019, 08:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
TW
Tarryn W's updateReviewer Update
04 Jul 2019, 10:14So a social media consultant phoned, I needed to explain the entire situation to him. He promises someone will get back to me. No one did. This morning the same consultant phones for a follow up and again says someone will contact me. Eventually someone does call me, the person who I have spoken to on 28 March 2019. She phones just to tell me that she cannot tell me why the discount was cancelled. So the discount on a 24 month contract was cancelled but I cannot cancel the contract now because it's on a 24 month contract. Are you serious?!!?!?!?????
The tip of the iceberg is the fact that SHE PUT THE PHONE DOWN ON ME!!!!!!!!!!!!!!!!!!!!!!
What now Vodacom??????????????????
The tip of the iceberg is the fact that SHE PUT THE PHONE DOWN ON ME!!!!!!!!!!!!!!!!!!!!!!
What now Vodacom??????????????????
TW
Tarryn W's update04 Jul 2019, 10:14
Reviewer Update
So a social media consultant phoned, I needed to explain the entire situation to him. He promises someone will get back to me. No one did. This morning the same consultant phones for a follow up and again says someone will contact me. Eventually someone does call me, the person who I have spoken to on 28 March 2019. She phones just to tell me that she cannot tell me why the discount was cancelled. So the discount on a 24 month contract was cancelled but I cannot cancel the contract now because it's on a 24 month contract. Are you serious?!!?!?!?????
The tip of the iceberg is the fact that SHE PUT THE PHONE DOWN ON ME!!!!!!!!!!!!!!!!!!!!!!
What now Vodacom??????????????????
The tip of the iceberg is the fact that SHE PUT THE PHONE DOWN ON ME!!!!!!!!!!!!!!!!!!!!!!
What now Vodacom??????????????????
Vodacom's replyOfficial
08 Jul 2019, 16:03Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, you have been contacted by our Rententions Team and feedback provided.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, you have been contacted by our Rententions Team and feedback provided.
Regards
Vodacom Consumer Website Team
Vodacom's reply08 Jul 2019, 16:03
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, you have been contacted by our Rententions Team and feedback provided.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, you have been contacted by our Rententions Team and feedback provided.
Regards
Vodacom Consumer Website Team