IG
Irene G

1 reviews | Active since Oct 2013

27 Jul 2022, 16:49

Vodacom increased premiums within my 2 year signed contract without my consent

I renewed my contract with Vodacom in April 2021. Signed the contract for a 2 year term to pay monthly premiums of R339. In April 2022, my premiums increased to R362 with no notification from Vodacom. When I went into the store at N1 City, Goodwood and asked about this premium increase, I was told that it was increased due to Covid? Seriously? If I signed a contract for a 2 year term for R339, how can they just increase my premiums without my consent or signing another contract and just deduct R362 from my account. I want my premiums to revert back to R339 as per my signed contract and I want a refund of the increased premium difference from April 2022 to current date.

I signed a contract for 2 years to pay R339 - It does not give Vodacom the right to just increase the premiums whenever they feel like it and deduct the increased premiums without my consent. That is just ******* !!!!!

0
Replies (2)
Vodacom
Vodacom's reply28 Jul 2022, 07:31
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
IG
Irene G's update01 Aug 2022, 21:07
Reviewer Update
So in other words you can just increase my premiums whenever you like even though a contract was signed ... I'll remember that when my 2 year contract comes to an end... I will definitely think twice before renewing again.
I am extremely disappointed.