LB
Lerato B
1 reviews | Active since Oct 2013
04 Jul 2023, 09:18
Vodacom increased my debit without informing me and are charging me for services not used.
I don't know how to get out of vodacom's contract. I have lodged a complaint with regards to my current contracts and never received any feed back. Right now they have decided to debit more from my account with out informing me why. For me they are not honest and open and their sales consultants are nothing but ****s. They have ****** money from my account for services that I am not using for years. They are just getting worse with years.
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Replies (2)
Vodacom's replyOfficial
04 Jul 2023, 09:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Jul 2023, 09:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
LB
Lerato B's updateReviewer Update
07 Jul 2023, 19:18I have still lost unexplained sums of money to Vodacom. I need a breakdown on why I was charged large sums of money without being notified. I agreed to what ever option because no body is giving me answers.
LB
Lerato B's update07 Jul 2023, 19:18
Reviewer Update
I have still lost unexplained sums of money to Vodacom. I need a breakdown on why I was charged large sums of money without being notified. I agreed to what ever option because no body is giving me answers.